Return & Refund Policy

Last updated: July 2026

At Riverwest Apparel, customer satisfaction is important to us. As the majority of our products are custom made to order, please read the following policy carefully before placing your order.

Custom Products

All custom uniforms and apparel are manufactured specifically for each customer.

This includes products with:

* Custom colours
* Team names
* Logos
* Player names
* Numbers
* Sponsor logos
* Custom sizing or specifications

Because these products are made specifically for you, custom orders cannot be returned or refunded due to:

* Change of mind
* Incorrect size selected by the customer
* Incorrect information provided during ordering
* Change of team colours or logo after production has commenced
* Delays caused by third-party freight carriers

Please ensure all artwork, sizing and order details are carefully checked before approving your mock-up for production.

Artwork Approval

Every custom order includes a professional digital mock-up for approval.

Production will only commence after the customer has approved the artwork.

Once artwork has been approved, any additional changes may incur extra costs and production delays.

Manufacturing Errors

If Riverwest has supplied an item that is:

* Manufactured incorrectly
* Different from the approved artwork
* Defective due to a manufacturing fault

please contact us within 7 days of receiving your order.

Where the issue is confirmed, Riverwest will, at its discretion:

* Replace the item
* Provide an appropriate refund.

Photos of the issue may be requested before any claim is assessed.

 

Damaged or Incorrect Deliveries

If your parcel arrives damaged or you receive the wrong products, please notify us within 7 days of delivery.

We will work with you to resolve the issue as quickly as possible.

Clearance & Stock Items

Clearance and ready-to-ship products may be eligible for return within 14 days of delivery, provided that:

* The item is unworn;
* The item is unwashed;
* Original tags are attached;
* The item is in its original condition.

Return postage for change-of-mind purchases is the customer’s responsibility.

Sale or clearance items marked as Final Sale are not eligible for return unless required under Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law (ACL).

Customers are entitled to a replacement, repair or refund where required by law.

Contact Us

For any return or warranty enquiries, please contact:

Riverwest Apparel

Email: info@riverwest.com.au

Website: www.riverwest.com.au