Riverwest support

Help Centre

Quick answers about Riverwest products, customisation, ordering and delivery.

Getting Started

How does Riverwest work?

Choose a design, personalise it with your team colours, logo, names and numbers, then approve your complimentary mock-up before production.

Can I order an existing design?

Yes. You can order any existing design as shown, or customise it with your colours, logo, names, numbers and sponsor logos.

For customisation, place your order first and email your details to our team. We will prepare a complimentary mock-up before production.

If no customisation details are received, your order will be produced using the original design and selected sizes.

Can I upload my own design?

Yes. Upload a finished design, logo, sketch or reference image through our Request a Quote form, or email info@riverwest.com.au.

Our team will help turn it into a production-ready design and provide a complimentary mock-up.

Who do you supply?

We supply schools, sporting clubs, businesses, community organisations and social teams across Australia.

Can I see real product photos before ordering?

Yes. We encourage you to browse our Real Product Images Gallery to see uniforms we have produced for schools, sporting clubs and organisations across Australia.

Viewing real products can help you better understand colours, fabrics and overall garment appearance before placing your order.

View Real Product Images →

Customisation

Can I change the colours?

Yes. Most Riverwest designs can be produced in your preferred team, club or school colours.

Browse our Colour Selection Guide for inspiration and available colour options.

Colour Selection Guide →
Can I add my logo?

Yes. You can add your club logo, school logo, sponsor logos or other approved artwork.

Are names and numbers included?

Names and numbers are included on many fully sublimated garments. Product-specific inclusions are listed on each product page.

Will I receive a mock-up?

Yes. Custom orders include a complimentary digital mock-up for approval before production begins.

Products

What products do you offer?

We supply custom and stock sportswear, including basketball uniforms, football uniforms, netball dresses, polos, hoodies, jackets, tracksuits, school uniforms and leavers wear.

Browse the Product Catalogue for design inspiration.

Browse Product Catalogue →
What fabrics are available?

Fabric options vary by product and may include mesh, performance polyester, CoolDry fabric and other school or sportswear fabrics.

What is the difference between Mesh and Performance fabric?

Mesh fabric is lightweight and breathable with small perforations. Performance fabric has a smoother finish and is often used for premium sportswear, polos and heat press decoration.

Ordering & Delivery

How do I place an order?

You can place your order online, request a quote or contact our team directly.

If your order requires customisation, simply place your order and email us your artwork or design requirements.

After payment has been received, our team will prepare a complimentary digital mock-up for your approval. Production will only begin once the mock-up has been approved.

Is there a minimum order?

No. Riverwest has no minimum order quantity.

How long does production take?

Standard custom production usually takes 4-5 weeks after artwork approval.

Do you offer priority production?

Yes. Priority production may be available in 2 weeks or 3 weeks depending on the product and production schedule. Additional fees apply.

Payments

When do I pay?

Payment requirements depend on the order type. Online orders are paid at checkout, while custom quotations may require payment before production.

What payment methods do you accept?

Available payment methods may include credit card, online payment and invoice payment where approved.

Is GST included in the prices?

Unless otherwise stated, prices shown on our website exclude GST. GST will be added at checkout or included on your final invoice.

Returns & Exchanges

Do you accept returns or exchanges?

For custom-made or personalised products, we generally do not accept returns or exchanges unless the item is faulty or does not match the approved mock-up.

What if there is a problem with my order?

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible with photos and order details.

Our team will review the issue and help arrange a suitable solution.

Resources

Helpful Riverwest references for designs, real products and colours.

Product Catalogue

Browse our complete collection of professionally designed uniforms.

Browse Catalogue →

Real Product Images

View real uniforms manufactured for schools, clubs and organisations.

View Gallery →

Colour Selection

Browse available colour combinations for your team or school.

Browse Colours →

Still need help?

Can't find what you're looking for? Our team is happy to help.