Question 1

How long will it take to receive my order?

Accepted Answer

All our clearance items will be sent via Express Post. Please allow up to 10 business days to dispatch your order. We are doing our best to deliver it to you as quickly as possible.

Question 2

How to track my order?

Accepted Answer

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally. The shipping fee may vary depending on your location.

Question 4

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page. Or send us an email on info@riverwest.com.au

Question 5

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 6

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Item added to your cart

Frequently Asked Questions